Orders close Thu, 10 AMWeekly orders close Thursday at 10 AM ET

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Refund & Cancellation Policy

Last updated: September 30, 2026

Every La Chef meal is cooked fresh, weighed and packed for your delivery day. Because the food is perishable and prepared to order, we follow the rules below for cancellations, changes and refunds.

Cancellations and changes

  • Before the weekly cutoff (Thursday, 10 AM (Eastern Time)): you can cancel your order for a full refund, or change the meals, portion, delivery day or address at no cost.
  • After the cutoff: ingredients have been purchased and your meals are being prepared, so orders can no longer be cancelled or refunded. We'll still do our best to help with changes to the delivery address.

To cancel or change an order, contact us by email or WhatsApp (details below) with your name and order number.

Deliveries

  • We deliver on Wednesday and Saturday. The delivery fee is $5.00 per order.
  • Please make sure someone can receive the meals, or tell us where to leave them. Meals should go into the refrigerator as soon as possible after delivery.
  • If a delivery can't be completed because of an incorrect address, no access to the delivery location, or missing instructions we need to complete the delivery, we're unable to offer a refund, since the meals can't be resold.

Problems with your order

If a meal is missing, damaged, incorrect or not up to our standard, let us know within 24 hours of receiving your order and include a photo when possible. La Chef will review each case and decide the best way to resolve it: a replacement in a future delivery, store credit or a refund for the affected meals.

How refunds are issued

Approved refunds go back to the original payment method through our payment processor, Stripe. They usually appear within 5–10 business days, depending on your bank. The delivery fee is refunded when the entire order is cancelled before the cutoff.

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